Our Services
发布时间:2018-2-6 点击量:540

1.     Consulting

    RUIXUE accompanies its customers before during and after a project. We has well-trained members can handle well on any questions and issues.

    Regardless of whether it is a question on the seed processing plant, a laboratory analysis for an individual sieve diagram, an upgrade of your existing line or simply a spare part order, RUIXUE is your partner.

    Successful projects require detailed consultation, planning and concept design up front in order to ensure that your requirements can be fulfilled. RUIXUE provide advice with product and capital analyses, innovative technologies and investment studies.


2.     Official Invitation

    If you want on-site inspection, we can offer invitations. We can also offer official invitations issued by the government for those countries where an official invitation is necessary, such as Pakistan,Nigeria, etc.


3.     Free Trial Run

    Ruixue offers free grain trial runs for the machine you want.If customers send a sample to us, we will test the processing effect in our lab to make a cleaning solution.

4.     Payment Method

    T/T, L/C, Western Union, MoneyGram, Cash, Paypal,


5.     Spare Part Supply

    We can provide all the quick-wear parts and spare parts of our equipment according to customer requirements in order to guarantee the working performance and service life of the machines. During the warranty period, if the part is not damaged by operator error or bad electricity supplier, we will send new spare parts for free


6.     Preparation Before Delivery

    Before loading the container, we will carry out the installation and commissioning, then mark clear number on the disassembled parts also provide detailed packing list. The parts will be wrapped with and plastic films.


7.     Installation Training

    Ruixuehas technical team with professional engineers, who assist in the instruction of machine installations, layout, and ensure plant operators are trained directly on site.


8.     Warranty

    We provideone-year warranty for all the machines, but the warranty excludes the human error.

9.     After-Sales Service Commitment

    We have a professional after-sales service team that provides 24 hours telephone service. You can also contact us by e-mail, Whatsapp, Skype, Wechat, video calls and other methods. We will reply to you as soon as possible. We offer online guidance in terms of use, maintenance, and troubleshooting, and can also send engineers to your site to solve problems.


10.   Free Storage and container loading

    If you buy our machine, also the container has free space.You can order something from other Chinese supplier, and send product to us,we will provide free storage and container loading service.


11.  OEM Service

    One of our Ugandan customers won a bid for 33 coffee beans processing plants. However, due to the limited production capacity, the customer asked for our help and provided a design drawing of these machines. Our engineer went to visit them, watched the prototype in action, then returned, and we were able to produce new processing plant based on the drawings in order to improve the customer’s production capabilities.


12.  Design Service

    In 2011, an Australian customer purchased a 5XZC-15 seed cleaner & grader, then made suggestions and offered new designs for improvements. Thus, our engineers designed the 5XZD-15AC without a material elevator that better meets the needs of the Australian market. It has a better mobile performance, and doubled the production capacity of the previous model.


13.  Customization Service

    In different countries and regions, the impurities in the grain are different, so we offer customized products. For example, for processing grass seeds, we equip the seed cleaner and grader with a pneumatic feeder, because the hopper elevator is not suitable for elevating grass seeds. In addition, a distributor is installed at the feeding port for distributing the conglutinated grass seeds.

Web:Mr. Tony Zhou
Add:Huaixi Industrial Park, Shijiazhuang City, Hebei Province, China
Technical support : 网讯科技HebeiRuixue Grain Selecting Machinery Company Limited The ICP registration number:冀ICP备16026939号